Many practice waiting rooms look more or less the same: rows and rows of antimicrobial chairs, bulky end tables cluttered with old magazines, a television or two tuned to national news. But spaces like these are highly uncomfortable, says Rosalyn Cama, FASID, NCIDQ, EDAC, author of “Evidence-Based Healthcare Design” and president of CAMA Inc. “Being forced to sit next to someone you don’t know in a hard chair with your back against the wall and bad TV blaring makes patients feel like they’re being held hostage,” she says.
Cama advises offering a variety of seating options. Try a cluster of chairs around a coffee table for families, a quiet space for professionals, and a child-friendly corner to keep kids entertained without bothering others. Seating that is movable gives an even greater sense of control. The COVID-19 pandemic has also made patients feel less secure about spending a long period of time in close quarters with other people. Prioritizing space can help all patients feel more comfortable.
The style, material, and color of the furniture you select should reflect your healthcare practice brand. Practices that want to be known for cutting-edge services and equipment, for example, might opt for modern furniture with clean lines. Practices that embrace holistic treatment, on the other hand, might opt for neutral colors and natural materials.
Kaio Dental, a dental practice in Rancho Cucamonga, CA, has a brand that is modern and inviting. Its waiting room has plenty of natural light and plush chairs. The design is minimal and serene, conveying the practice’s modernity, while the pops of color and floral patterns help convey the practice’s fun side.
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